Terms and Conditions
GENERAL TERMS AND CONDITIONS
1. Details of the operator www.adoree-shop.com hereinafter referred to as “seller”.
1.1 The seller is the company MOON MEDIA spol. s r.o., Kukučinova 32, 83103 Bratislava, which is registered in the Commercial Register of the District Court Bratislava I, Section: Sro, Insert number: 33352 / B, IČO: 35902451, DIČ: 2021887725, IČ DPH: SK2021887725, tel. +421 907979008, e-mail: email@example.com (hereinafter referred to as the “seller”).
1.2 The buyer is any natural or legal person who in any way contacts the seller with the intention of purchasing the goods offered by the seller.
1.3 By using the seller’s online store website and confirming the order, the buyer agrees to these Terms and Conditions.
1.4 These Business Terms and Conditions are valid until new business Terms and Conditions are issued.
2. Product price
2.1 The seller is a VAT payer.
2.2 All prices for goods and services and all fees in the online store are listed with the applicable VAT rate (we are VAT payers).
2.3 To the basic price of the order is added the price for the transport of goods according to which method of delivery the buyer chooses. Packaging is included in the price of transport.
3. Product order
3.1 Products can be ordered through following ways:
- Through shopping cart on our web www.adoree-shop.com
- By sending an email with the wanted products to firstname.lastname@example.org
3.2 After sending the order, your order will be processed and a confirmation of receipt of the order will be delivered to your e-mail immediately. By sending the order to the seller, the buyer confirms that the seller has timely and properly fulfilled its information obligations under Art. § 3 par. 1 of Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded on a diary or a contract concluded outside the premises of the seller and on the amendment of certain laws (hereinafter referred to as the “Consumer Protection in the Sale of Goods”). If necessary, all further information regarding your order will be sent to the e-mail address provided by you.
3.3 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
3.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
3.5 Cancellation of the order is possible on the part of the buyer within 12 hours of ordering the goods without giving a reason. The buyer can cancel the order in the Customer section on the seller’s website, by phone or e-mail. After verifying that the conditions for canceling the order have been met, the seller will confirm the cancellation of the order to the buyer by e-mail or telephone. In the event that the amount for the ordered goods has already been paid, the seller will send the money back to the buyer’s bank account, or deliver it in another way agreed upon.
3.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, he will immediately return the paid amount to the buyer in full, or offer him replacement goods, or another solution, if the buyer agrees. The seller also has the right to cancel the order if he cannot contact the buyer (incorrectly stated or unlisted contact details, unavailability, …).
3.7 By sending the order to the seller, the buyer confirms that the seller has timely and properly fulfilled its information obligations under the provisions of § 3 paragraph 1 of the Consumer Protection Act for the sale of goods or services under a distance contract or a contract concluded outside the seller’s premises and amending certain laws.
4. Payment and Shipping Conditions
Based on the sent order, the seller will issue a proforma (advance) invoice, which he will send together with the order confirmation by e-mail.
4.2 Payment is possible in currency EUR.
4.3 Shipping fees are stated in the section Payment & Shipping.
4.3 The tax document (invoice) is sent by the seller to the buyer together with the goods.
4.4 The delivery time for the goods offered by the seller is in most cases within 3 working days from the confirmation of the order, the maximum delivery time is 14 days or can be extended in agreement with the buyer. The seller will inform the buyer about the extended delivery time and delivery date by telephone / email when confirming the order. If the announced extended delivery period does not suit the buyer, he has the option to cancel the order in accordance with point 3.5 of these Business Conditions.
4.5 The buyer will be informed about order status via email.
4.6 The seller handles shipping.
4.7 Shipping fees are set to:
a) Shipping for orders below 100 € is 5,00 € for Slovakia and Czech Republic, 15,00 € for other states
b) Shipping for orders above 100 € is free.
c) Shipping via Slovak Post for orders below 100 € and payment method cash upon delivery is 5,00 €
d) Shipping via Slovak Post for orders above 100 € and payment method cash upon delivery is free
4.8 The place of collection is determined on the basis of the buyer’s order. Delivery of the goods to the designated place is considered as fulfillment of the delivery.
4.9 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the shipment upon receipt of the goods and in case of damage not to accept the shipment from the delivery person. Both the buyer and the seller thus avoid unnecessary costs for a possible complaint about the goods.
4.10 Along with the goods, the seller will deliver an invoice (tax document) to the buyer. The invoice also serves as a delivery note. The seller will also deliver together with the goods operating instructions and warranty card if required by the nature of the goods.
4.11 The seller is responsible for the goods until they are taken over by the buyer. The goods shall be deemed to have been taken over by the consumer at the moment when the consumer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods or if:
a) the goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last
b) delivers goods consisting of several parts or pieces, at the moment of taking over the last part or the last piece,
c) delivers the goods repeatedly during a defined period, at the moment of taking over the first delivered goods.
4.12 In case of greater interest, it may happen that the seller will have a shortage of goods in stock and so the ordered goods can be delivered to the buyer in several packages, while the postage and packaging are paid by the buyer as one package.
5. Withdrawal from the contract. Goods reclaim.
5.1 The buyer is in accordance with Act 102/2014 § 7 par. 1, entitled to withdraw from the processed order without giving a reason (according to the law “from the purchase contract”, if the buyer has already taken over the goods) within 14 days from the day of taking over the goods.
5.2 The buyer may exercise the right to withdraw from the contract pursuant to § 7 od. 1 at the seller in paper form or in the form of a record on another durable medium; if the contract has been concluded orally, any clearly worded statement by the consumer expressing his intention to withdraw from the contract (hereinafter referred to as the “notice of withdrawal”) is sufficient to exercise the consumer ‘s right of withdrawal.
5.3 The buyer is obliged to send the goods back to the seller or hand them over to the seller or a person authorized by the seller to take over the goods no later than 14 days from the date of withdrawal from the contract.
5.4 The seller shall, without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal, return to the Buyer all payments received from him under or in connection with the Contract, including transport, delivery and postage and other costs and fees; this does not affect the provision of § 8 par. 5. referred to in paragraphs 5.5 and 5.6 and the prices for the service, if the subject of the contract is the provision of the service and if the full provision of the service has taken place.
5.5 The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the seller. Additional costs are the difference between the delivery costs chosen by the buyer and the costs of the cheapest standard delivery method offered by the seller.
5.6 Upon withdrawal from the contract, the buyer bears only the cost of returning the goods to the seller or a person authorized by the seller to take over the goods. This does not apply if the seller has agreed to bear them himself, or if he has not fulfilled the obligation under § 3 para. 1 letter i).
5.5 The seller is not obliged to return the payments to the consumer according to paragraph 5.4 before the goods are delivered to him or until the buyer proves the return of the goods to the seller.
5.6 Upon withdrawal from the contract, the buyer bears only the cost of returning the goods to the seller.
5.7 The Buyer may not withdraw from the contract, the subject of which is the sale of goods made according to the special requirements of the Buyer, custom-made goods or goods intended specifically for one consumer.
6. Complaints and Warranty Conditions
6.1 Complaint handling is governed by the warranty conditions of specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
6.2 The warranty period for all goods offered in the seller’s online store is 24 months, with the exceptions provided by law. Proof of purchase (attached invoice) is always sufficient to exercise the rights arising from liability for errors (complaints). Submission of proof of purchase for the purpose of a complaint is sufficient even if a warranty card has been issued but the customer has lost it.
6.3 The warranty does not cover normal wear and tear of the item (or its parts) caused by use, mechanical damage to the product caused by the buyer, improper handling of the product, other than specified in the instructions for use, neglect of care and maintenance of the goods, damage to goods in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations or other breach of the warranty conditions. Errors or damage to the product caused by a natural disaster are also excluded from liability.
6.4 The buyer has the right to complain about the product purchased on sale or at a reduced price, but the error must not be related to the reason why the product was sold at a reduced price!
6.5 The buyer is obliged to deliver the claimed goods clean, mechanically undamaged, with a copy of the invoice, or delivery or warranty card. The buyer is obliged to send together with the goods a description of the error in the form provided by the seller for download at www.adoree-shop.com
6.6 Complaints about the goods are handled by the seller without undue delay, but no later than 30 days from the date of delivery of the complaint to the buyer or. transport company. After this period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product. By handling a justified complaint, the warranty period is extended by the duration of the complaint. If the complaint was settled by exchanging the goods for a new one within the statutory warranty period, then the warranty period will begin to run again from the date of settlement of the complaint.
6.8 BUYER’S PROCEDURE FOR COMPLAINTS:
6.8.1 As soon as possible after detecting a product defect, the Buyer shall send this product by registered mail to the Seller’s address specified in point 1, together with a copy of the proof of purchase and a complaint protocol describing the defect of the goods.
6.8.2 In a situation where the goods need to be sent to the seller or service center, the buyer acts so that the goods are packed in suitable packaging that will adequately protect the goods, meet the requirements for the transport of fragile goods and mark the shipment with appropriate symbols.
6.9 In the event that the claimed goods were sent by post or transport company, the transport costs associated with sending the complaint to the address of the seller shall be borne by the buyer. Sending the claimed goods back is provided by the seller by post at his own expense. Any other method of transporting the claimed goods back, at the express request of the buyer, the buyer pays.
6.10 Handing over the product to the buyer after repair, replacement or rejection of the complaint, or refund on withdrawal from the contract.
Information on Alternative Dispute Resolution – ADR
6.11 If the buyer is not satisfied with the way in which the seller has handled his complaint or if he believes that the seller has violated his rights, he has the opportunity to turn to the seller for redress. If the seller responds to the request for redress in a negative manner or does not respond to it within 30 days from the date of its dispatch, the buyer has the right to file a motion to initiate an alternative solution to his dispute under the provisions of § 12 of Act no. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Laws.
The relevant subject for alternative resolution of consumer disputes with the seller is, for example, the Slovak Trade Inspection Prievozská 32,82799 Bratislava 27, http://www.soi.sk or another relevant authorized legal entity registered in the list of subjects for alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (list is available at http://www.mhsr.sk); the buyer has the right to choose which of the above-mentioned ADR entities to turn to.
Buyers are entitled to use the online dispute resolution platform (“RSO”) to resolve their disputes, in the language of their choice. The buyer can use the RSO platform, which is available at https: l / webgate.ec.europa.eu / odr / main / index.cfm? Event = main.home.chooseLanguage, to alternatively resolve his dispute. The buyer fills in the electronic complaint form when submitting the submission in the RSO platform. The information they submit must be sufficient to identify the relevant ADR entity online. The buyer may attach documents in support of his complaint.
7. Final provisions
7.1 Supervision over the provision of services is performed by “Indicate the relevant SOI inspectorate for your region” e.g. Slovak Trade Inspection, postal folder 29, Prievozská 32, 82799 Bratislava. (you can find it at http://www.soi.sk/sk/Kontakt.soi)
7.2 Relationships not regulated by these general terms and conditions are subject to the relevant provisions of the Civil Code, Act no. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Coll. as amended and Act no. 102/2014 Coll. on the protection of consumers in respect of distance selling
7.3 By checking the box before sending the order, the buyer declares that he has read these general terms and conditions, fully understands their content and that he agrees with them.
7.4 These business conditions are valid from 25.05.2018
In Bratislave, on 2.6.2018
Protection and Processing of Personal Data
What is personal data?
Personal data means any information relating to an identified or identifiable data subject. A data subject shall be considered to be identified or identifiable if the data subject can be identified, directly or indirectly, in particular by number, code or one or more elements specific to his physical, physiological, mental, economic, cultural or social identity. Thus, personal data includes in particular the name, surname, address of a natural person, e-mail, IP address, they may be information about the use of services or about the activities and preferences of a natural person. The protection of personal data is regulated by Act no. 18/2018 Coll. on Personal Data Protection and on Amendments to Certain Acts, as amended (“Personal Data Protection Act”).
What is processing of personal data?
Processing of personal data means any operation or set of operations which the controller or processor systematically carries out with personal data, either automatically or by other means, in particular the collection, storage, disclosure, modification or modification, retrieval, use, transmission, dissemination, disclosure, storage, exchange, sorting or combination, blocking and disposal.
Who is the processor of personal data?
We are the company MOON MEDIA, spol. sr.o., IČO 35902451, with its registered office at Kukučinova 32, 83103 Bratislava, registered in Bratislava I, under file number 33352 / B
Scope of personal data and purposes of processing
We process personal data that you entrust to us yourself, for the following reasons (to fulfill these purposes): provision of services, performance of the contract: Your personal data in the range: e-mail, name, address we need to fulfill the contract, delivery of goods. If you are a customer, we urgently need your personal data (invoicing data) in order to comply with the legal obligation to issue and record tax documents.
Marketing – newsletters
VWe use your personal data (e-mail and name) for the purpose of direct marketing – sending business announcements. If you are our customer, we do so out of a legitimate interest, because we reasonably assume that you are interested in our news, for a period of 5 years from the last order. If you are not our customer, we send you newsletters only with your consent, for a period of 5 years from the granting of consent. In either case, you can revoke this consent by using the opt-out link in each email you send
We retain your personal data for the period of limitation, unless the law provides for a longer period for their retention or we have stated otherwise in specific cases.
Provision of personal data to third parties
Our employees and co-workers have access to your personal data. To ensure specific processing operations that we cannot provide on our own, we use the services and applications of processors who know how to protect data and specialize in the data processing.
These processors are:
Slovak Post, DHL, Zásielkovňa
It is possible that in the future we will decide to use other applications or processors, to facilitate and improve processing. However, we promise you that in such a case, when selecting, we will place at least the legal requirements on the processor for the security and quality of processing.
Provision of personal data outside the EU.
We process data exclusively in the European Union or in countries that provide an adequate level of protection based on a decision of the European Commission.
Your rights regarding the processing and protection of personal data
You have your rights regarding the protection of personal data. If you wish to exercise any of these rights, please contact us by e-mail: email@example.com You have the right to information that is already filled in this information page with the principles of personal data processing.
Thanks to the right of access, you can call us at any time and we will prove to you within 15 days what your personal data is being processed and why. If something changes for you or you consider any of your personal data to be out of date or incomplete, you have the right to supplement and change your personal data.
You can exercise the right to restrict processing if you believe that we are processing your inaccurate data, that you think we are processing illegally, but that you do not want to delete all data, or that you have objected to the processing. You can limit the scope of personal data or processing purposes. (For example, unsubscribing from a newsletter restricts the purpose of processing to sending business announcements.)
Right of portability
If you would like to take your personal data and transfer it to someone else, we will proceed in the same way as when exercising the right of access – with the only difference that we will supply / send the information to you in machine-readable form. We need at least 21 days here..
Right to delete (be forgotten)
Your next right is the right of deletion (be forgotten). In this case, we will delete all your personal data from our systems as well as from the systems of all sub-processors and also from backups. We need 21 days to secure the right to delete. In some cases, we are bound by a legal obligation, and e.g. we must register the issued tax documents for the period stipulated by law. In this case, we will delete all such personal data that are not bound by other law. We will inform you by e-mail about the completion of the deletion.
Complaint to the Office for Personal Data Protection
If you feel that we are not handling your data in accordance with the law, you have the right to contact your Personal Data Protection Office at any time. We will be very happy if you inform us of this suspicion first so that we can do something about it and correct any mistakes.
Unsubscribing from newsletters and business announcements
We send you emails with inspiration, articles or product information and services if you are our customer based on our legitimate interest. If you are not a customer yet, we only send you emails with your consent. In either case, you can unsubscribe from our emails by clicking on the unsubscribe link in each email we send you.
We would like to assure you that our employees and co-workers who will process your personal data are obliged to maintain the confidentiality of personal data and security measures, the disclosure of which would jeopardize the security of your personal data. At the same time, this secrecy continues even after the end of our contractual relations with us. Your personal data will not be disclosed to any other third party without your consent.
These principles of personal data processing apply from 25.5.2018